When ROOM does not detect your camera or microphone

This page covers what to do when the ROOM screen says "Access to your camera and microphone is not allowed" or the preview video never appears.
If you are about to go live and short on time, start with "3 things to try first".

Want to check before you go live?

If you want to test your microphone and audio before entering a ROOM, use the audio input test (mic & BGM check). Checking in advance greatly reduces trouble on the day.

3 things to try first

Try them in this order

Especially on Windows, when "the browser permission is granted but it still doesn't work", the first or third item below solves it in most cases.

Re-select your camera and microphone from "Settings" on the ROOM screen

Open the gear icon (device settings) at the bottom of the ROOM screen and re-select the camera and microphone you want to use. Right after connecting new gear or launching streaming software, the selected device can end up wrong.

Close other apps and other browser tabs

Close every other app that uses your camera or microphone, such as Zoom, Microsoft Teams, Discord, Skype, or a camera app. Also make sure ROOM is not open in another browser tab.

If you use the OBS virtual camera together with ROOM, you do not need to quit OBS. However, if OBS is capturing your camera, that camera may become unavailable elsewhere. In that case, temporarily disable the source in OBS and try again.

Force-reload the page

Press Ctrl + Shift + R (⌘ + Shift + R on Mac) to reload the page without using the cache. If that does not work, quitting the browser completely and reopening it can also help.

Check your streaming gear

If you use a USB microphone, an external camera, or an audio interface, the problem may be on the equipment side.

Unplug and replug USB devices / try another port

Plug USB microphones and external webcams directly into a port on the computer itself rather than through a hub. After replugging, you need to re-select the device from ROOM's "Settings".

Check the power and connection of your audio interface

If you use an audio interface such as the YAMAHA AG03 or a Roland product, make sure it is powered on and recognized by your PC. If other streaming software (OBS or a streaming tool) has exclusive control of the audio, the browser may not be able to use it.

If you use the OBS virtual camera

To use the OBS virtual camera in ROOM, click "Start Virtual Camera" in OBS first, then choose "OBS Virtual Camera" from the camera list in ROOM's "Settings". If it does not appear in the list, reload the ROOM page.

Update your microphone / camera drivers

If you have used the same PC for a long time, outdated device drivers can prevent recognition. Download and install the latest drivers from the manufacturer's support site.

If you use a Bluetooth headset or earphones

Bluetooth devices switch between a "playback (music)" mode and a "call (microphone)" mode, so the browser may fail to open them as a microphone and block you from joining, or the audio quality may become unstable.

Disconnect once and check whether you can join with the built-in microphone

Disconnect the headset from the OS Bluetooth settings (or turn Bluetooth off entirely) and try joining with your computer's built-in microphone and speakers. If you can join this way, the cause is that the browser cannot open the Bluetooth device's microphone.

Check whether another app is using the headset

If a call app such as Discord, Zoom, or Teams is running, it can take exclusive control of the headset's microphone (call mode) and make it unavailable to the browser. Quit all call apps completely, then reconnect the headset.

Re-select the microphone in ROOM's "Settings"

From the preview screen before joining, or the gear icon (device settings) during a call, explicitly re-select the microphone you want to use. This helps when stale information about a previously selected device causes the reconnection to fail.

If the audio cuts out, suspect 2.4 GHz radio interference

Bluetooth uses the same frequency band as 2.4 GHz Wi-Fi, so audio tends to drop near a router or while a microwave oven is running. If possible, switch your Wi-Fi router to the 5 GHz band, or try a wired LAN connection and wired earphones.

For the most stable calls

For long calls in ROOM, wired earphones or a wired headset are by far the most stable option.

Check browser permissions

Make sure your browser allows V-tamp to use your camera and microphone.

Google Chrome ／ Microsoft Edge

The site permission panel for ec.v-tamp.com shown when you click the site information icon at the left of Chrome's address bar. Example where the camera and microphone toggles are blue (allowed). — Click the icon at the left of the address bar to show this site permission panel. If the **camera and microphone toggles are blue (on)**, the browser is allowing access.

Click the site information icon at the left of the address bar (the lock icon or the three-line icon)
Check that camera and microphone show blue toggles (allowed), as in the image above
If unsure, click the "Reset permissions" button, reload the page, and choose "Allow" in the dialog that reappears
If it still does not improve, open the browser's Settings → Privacy and security → Site settings → Camera / Microphone, and check that ec.v-tamp.com is not in the "Blocked" list

Safari（macOS）

Open "Safari" → "Settings" → "Websites" from the menu bar
Select "Camera" and "Microphone" in the list on the left, and set the V-tamp domain to "Allow"
After changing the settings, quit Safari completely and restart it

About incognito mode / private windows

In incognito mode or a private window, permissions are reset every time you close the page. If you are asked for permission every time, or extensions make behavior unstable, try a normal (regular) window.

Check your computer's system settings

Even if the browser permission is fine, the camera and microphone will not work if Windows or macOS blocks them at the system level. This is the most common cause among artists using Windows.

On Windows

The most commonly overlooked setting

If "Let desktop apps access your camera" is OFF, Chrome and Edge cannot use the camera at all. Chrome and Edge count as "desktop apps", so make sure this is ON.

Open Start menu → "Settings" → "Privacy & security" → "Camera"
Check that all three of the following are on:
- Camera access (for the whole PC)
- Let apps access your camera
- Let desktop apps access your camera
Do the same for "Microphone" and turn all three items on
Quit the browser completely and reopen it (also close any icons in the taskbar or system tray)

On macOS

Open Apple menu → "System Settings" → "Privacy & Security"
Open "Camera" and "Microphone" and check that the switch for your browser (Chrome / Edge / Safari, etc.) is on
After changing the settings, quit the browser completely and restart it

On a company-issued Mac or one provided by your agency, device management software may restrict the camera and microphone. In that case, contact your administrator.

Security software & extensions

Webcam protection features in security software

If your security software (ESET / Kaspersky / Bitdefender / Avast / Norton, etc.) has a "webcam protection" or "microphone protection" feature, it may block the browser from using the camera and microphone.

Add an exception in your security software

Temporarily turn OFF "webcam protection" in your security software's settings and check whether ROOM works normally. If it does, add V-tamp (ec.v-tamp.com) and your browser to the "allowed" or "exceptions" list.

Temporarily disable browser extensions

Browser extensions (ad blockers, privacy protection tools, etc.) can interfere. Disable all extensions from the browser's extensions page and check whether the issue still occurs — this tells you whether an extension is the cause.

Using a smartphone

We generally recommend using a PC for streaming in ROOM. If you join from a smartphone, check the following.

iPhone ／ iPad

In the "Settings" app → "Safari", set "Camera" and "Microphone" to "Ask" or "Allow"
If you use Chrome, go to "Settings" → "Chrome" and turn the camera and microphone on
Focus mode or parental restrictions set on a child's account can also interfere

Android

Go to "Settings" → "Apps" → your browser → "Permissions" and check that camera and microphone are set to "Allow"
If your device maker has its own "privacy protection mode" or "disable camera" feature, turn it OFF

If nothing solves it

If none of the above helps, please contact our staff on Discord. To help us support you smoothly, please include the following information if you can.

Information to include when contacting us

A screenshot of the error screen shown in ROOM
The situation when it occurred: when, and after what operation it appeared
Your computer and browser (e.g. Windows 11 / latest Chrome)
Your connected streaming gear (e.g. Blue Yeti USB microphone, AG03, external webcam)
How far you got through this page

Tips for emergencies

If you are right before a live show and short on time, first try "3 things to try first" in order, and if that does not solve it, share the situation on Discord. A screenshot of the error screen helps our staff respond immediately.